Terms & Conditions

Cancellation Policy

For any cancellation notice received less than 30 days prior to the sailing date, late cancellation will applied. The down payment will not be reimbursed.
In the case of a late cancellation (30 days prior sailing) the full payment will not be returned.
In the case of Force majeure event we will reschedule the sailing date based on the future availability date.
We also suggest taking out trip cancellation insurance.

Force Majeure

Force majeure describes those uncontrollable events (such as war, labor stoppages, or extreme weather) that are not the fault of any party and that make it difficult or impossible to carry out normal business.

Billing Arrangement and Payment Policy

Payment will be charged to the customers in full amount of total cost reserve and must be settled in 30 days prior to the sailing date.
Payments will be accepted bank transfer, credit card or cash in Indonesian Rupiah.
Bank fee in every bank draft or wire transfer remitted to Samara Liveaboard in Rupiah or US Dollars should be charged to the agents/guests.

Billing Procedure

30% deposit must be settled within 3 works days after receiving the invoice.
If the deposit is not received by us in full by the applicable due date, we reserve the right to treat the booking as cancelled. Party can rebook the date if slot still available.
Balance payment is to be settled in 30 days before sailing date.
For booking made less dan 30 days before the sailing date; the full amount has to be settled within 7 days prior departure.

Rate Inclusions:

Harbor transfer
Daily breakfast, lunch and dinner onboard Daily afternoon coffee
Daily mineral water
Snorkel equipment
Towel

Rate Exclusions:

Flight ticket
Hotel in Labuan Bajo
Alcohol beverages
Personal expenses
Crew gratitude at your discretion (our recommendation is 5% to10% of the trip price)
Entrance fee to Komodo National Park

Check In & Check Out Time

For Private Charter:
Check in time/onboarding start at 10:00 AM or based on flight arrival time Check out time based on departure flight time. For Shared Trip:
Check in time start at 9:30 AM (strongly suggested to be arrived one day before sailing)
Check out time at about 2:00